Mellowpan Support
We support Mellowpan account access, household planning, subscriptions, cooking features, public-content safety, and privacy requests. Email support@wytun.com and tell us how we can help.
What to include
Please include the email address on your Mellowpan account, the device and app version if you know them, and a short description of what happened. For subscription questions, include the Apple purchase or restore context that is safe for you to share; do not send a full payment-card number.
For a public-content safety concern, include the public profile or post link when available, the reason for the concern, and whether anyone may be in immediate danger. You can also use in-app Report and Block tools where available. See our Community Guidelines for how public-content reports and appeals work.
For a copyright or other intellectual-property concern, choose the in-app Intellectual property report reason when available or email us. Include a reply address, the Mellowpan link or case reference, a short description of the work and concern, your relationship to the work or authority to act, and a source or ownership reference when safely available. Do not send passwords, authentication codes, payment-card data, or unrelated household or health information. We may keep the item private while the founding operator reviews it; this support process is not legal advice or a legal determination. An appeal or restoration request is linked to the original moderation case, and formal legal disputes may be escalated for qualified advice before restoration.
Privacy and account deletion
For privacy requests or account-deletion help, email support@wytun.com. You can start account deletion in the app from Settings → Delete account. Read the Privacy Policy for what deletion removes and which limited records may be retained.
Please do not email passwords, authentication codes, payment-card data, or unnecessary household, allergy, health, or other sensitive information. We will ask for only the information needed to help with your request.
Subscriptions and purchases
Mellowpan subscriptions are purchased through Apple In-App Purchase. Use Apple’s subscription management to cancel billing and Restore Purchases in Mellowpan to restore an eligible purchase. For the service terms, see the Terms of Use.
Response and safety
The founding operator reviews support and safety messages. We aim to acknowledge public-content reports within about 24 hours and act on clearly violative content within about 24–48 hours when possible, as staffing allows. These are goals, not a promise of live chat or a guaranteed response time.
If someone is in immediate danger, contact local emergency services. Mellowpan support is not an emergency service.
Contact
Wytun LLC support@wytun.com